CalTopo Help: Community Forum response time? "Community Forum" vs. "Submit a Request"
What is the CalTopo policy or practice about how quickly (if ever) CalTopo responds to posts in the CalTopo "Community Forum" at https://help.caltopo.com/hc/en-us/community/topics ?
I noticed today Jan 20, 2026 that there are posts as old as 10 days old and older that do not have a comment, and/or do not have a comment from CalTopo.
Ex.
https://help.caltopo.com/hc/en-us/community/posts/45620858137243-convert-a-line-to-a-buffer
https://help.caltopo.com/hc/en-us/community/posts/43581041404955-Creating-bathymetry-layer-from-i-Boating-WMTS-file
Further context:
The CalTopo "Community Forum" is listed as a resource at https://help.caltopo.com/hc/en-us
It is unclear to me when and why a person should use the CalTopo "Community Forum" , vs. when a person should use "Submit a request" https://help.caltopo.com/hc/en-us/requests/new
Suggestion:
On the CalTopo help page at https://help.caltopo.com/hc/en-us, include information about:
a. The CalTopo policy or practice about how quickly (if ever) CalTopo responds to posts in the CalTopo "Community Forum"
b. When people should use "Submit a request", and when people should use "Community Forum"
Thanks!
(I've used your product for many years and used to think it is a great product and used to recommend the product often. However, the recent changes to the product leave me confused.)
Comments
1 comment
Hi Tom,
The general help page does have a bit of context, seen here:
If you have a question that you want answered quickly by Caltopo staff send us an email at help@caltopo.com. The forum is a great place for sourcing knowledge and data from other Caltopo users. CalTopo employees (and founder Matt) do monitor the forum but we are not able to answer everything on the forum. For a quick reply send us an email, we monitor email closely.
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