Won't install

Larry's Avatar

Larry

02 Aug, 2021 05:04 AM

Been trying to install CalTopo-Desktop. After the download I get a message that This app can not run on your PC. I have upgraded Java.The On-Line version opens and runs fine. What can I do?
Windows 10 Pro
Device name SandR-Laptop01
Processor Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz 2.39 GHz
Installed RAM 4.00 GB (2.93 GB usable)
Device ID 93A17D45-0237-45CB-9815-CE7B321F5A2A
Product ID 00330-50000-00000-AAOEM
System type 32-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

  1. Support Staff 1 Posted by Ben Lantow on 02 Aug, 2021 03:47 PM

    Ben Lantow's Avatar

    Hi Larry
    Unfortunately we don't support 32 bit installations. Most 32 bit machines haven't been made in years, and there are no 32 bit operating systems anymore. We may be able to send you a JAR file, but it's not a simple double click to run process and upgrades would be difficult, I would only suggest this if you are very tech saavy. Since Microsoft discontinued 32bit support in 2020 our suggestion would be to upgrade your machine to a modern 64bit system.

    Best,
    Ben

  2. Ben Lantow closed this discussion on 02 Aug, 2021 03:47 PM.

  3. Larry re-opened this discussion on 03 Aug, 2021 01:18 AM

  4. 2 Posted by Larry on 03 Aug, 2021 01:18 AM

    Larry's Avatar

    Thanks Ben

  5. Julie closed this discussion on 03 Aug, 2021 02:55 PM.

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