Can't download offline data

matteo.varani's Avatar

matteo.varani

12 Aug, 2021 07:35 PM

Hi, we have problem with offline desktop app. We can't download offline data (Offline Access -> Get Map Data).
As you can see in the attached file everything is red (-> No data for layer). I tried to move around in the worl but everything seems red.
I also tried other layers but was the same.

This feature is very important for us. For example yesterday we go for a SAR in a zone without internet connections and we must use another program because we couldn't use Sar Topo without offline map.

Can you help us?

Thanks in advance

Matteo Varani

  1. Support Staff 1 Posted by Meghan on 12 Aug, 2021 11:50 PM

    Meghan's Avatar

    Hi Matteo,

    Thanks for reaching out. We do not currently offer offline downloads in Italy although we are planning to release global offline downloads (which will include Italy!) for both the mobile and desktop apps in the near future. I apologize for any inconvenience this may cause you and your team but I can assure you we are actively working on it!

    Thank you for your patience and again I apologize for any inconvenience this may have caused.
    Best,
    Meghan

  2. Meghan closed this discussion on 12 Aug, 2021 11:50 PM.

  3. matteo.varani re-opened this discussion on 13 Aug, 2021 05:47 AM

  4. 2 Posted by matteo.varani on 13 Aug, 2021 05:47 AM

    matteo.varani's Avatar

    Thank you Meghan, is there a roadmap fo the new features?

    Matteo

    Da: Meghan <[email blocked]>
    Inviato: venerdì 13 agosto 2021 01:50
    A: Matteo Varani <[email blocked]>
    Oggetto: Re: Can't download offline data [Cal/SARTopo Desktop #1033]

  5. Support Staff 3 Posted by Meghan on 13 Aug, 2021 02:23 PM

    Meghan's Avatar

    Unfortunately I don't have an exact timeline I can give you but I can assure you we are actively working on it right now. We anticipate releasing global offline downloads in the near future.

    Best,
    Meghan

  6. Meghan closed this discussion on 13 Aug, 2021 02:23 PM.

  7. matteo.varani re-opened this discussion on 13 Aug, 2021 02:52 PM

  8. 4 Posted by matteo.varani on 13 Aug, 2021 02:52 PM

    matteo.varani's Avatar

    Thank you Megan, and thanks to all your team for the great work!

    I stay tuned for future releases!

    Matteo

    Da: Meghan <[email blocked]>
    Inviato: venerdì 13 agosto 2021 16:23
    A: Matteo Varani <[email blocked]>
    Oggetto: Re: Can't download offline data [Cal/SARTopo Desktop #1033]

  9. Support Staff 5 Posted by Meghan on 13 Aug, 2021 03:44 PM

    Meghan's Avatar

    You're welcome, Matteo, and thank you for the kind words. We will definitely announce that feature once its released!

    Best,
    Meghan

  10. Meghan closed this discussion on 13 Aug, 2021 03:44 PM.

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