MBtiles not downloading

Justin Rose's Avatar

Justin Rose

04 Jun, 2021 07:30 PM

Hello,

I just purchased the pro version so that I could use the print feature to download a selected area of a map to a mbtiles format. When I click the download mbtiles button it opens a new blank screen. I have seen that this is common and to give it a few min. I have waited 45 min with nothing happening. I have seen that there should be a notification in the bottom right of the window saying something to the effect of waitingoncaltopo so that you know it is processing the map. Is there anything you can do to help. Thank you. Justin Rose.

  1. Support Staff 1 Posted by Julie on 04 Jun, 2021 08:51 PM

    Julie's Avatar

    Hi Justin,

    There is a current bug with the global imagery data. We are working on fixing it, but in the meantime you can switch to using NAIP and it will be very similar and will work!

    Thanks,
    Julie

  2. 2 Posted by Aaron Gray on 07 Jul, 2021 10:18 PM

    Aaron Gray's Avatar

    OP: was this ever resolved? I still have the same issue.

  3. Support Staff 3 Posted by Julie on 07 Jul, 2021 11:13 PM

    Julie's Avatar

    Mbtiles global imagery downloads are working for me. If you are downloading a very large number of tiles, it could take a long time to render. If you try a smaller area, does it work?

  4. 4 Posted by mikegriffin84 on 23 Jul, 2021 08:27 PM

    mikegriffin84's Avatar

    I am wondering about this as well. I can do a tiny size like 12-25 tiles but that just isn't going to cut it. I wanted to do about 6000 tiles which is under the limit of 8000 tiles and nothing ever happens after clicking download. I paid for premium because you subscriber tier page says you can do larger maps with the higher tiers, not sure what to do at this point.

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