Trial code

Christy's Avatar

Christy

16 Oct, 2021 01:39 AM

How do I use my trial code?

  1. Support Staff 1 Posted by Meghan on 16 Oct, 2021 02:25 AM

    Meghan's Avatar

    Hi Christy,

    Please go to caltopo.com/trial. Log in or create an account and then you will see a place to input the trial code.

    Enjoy your CalTopo trial!
    Best,
    Meghan

  2. Meghan closed this discussion on 16 Oct, 2021 02:25 AM.

  3. christy woods re-opened this discussion on 16 Oct, 2021 02:42 AM

  4. 2 Posted by christy woods on 16 Oct, 2021 02:42 AM

    christy woods's Avatar

    [cid:3187EE49-98AD-4D5A-ADE3-A7F0788323C4-L0-001]

    I just get a screen like this.
    Christy

    On Oct 15, 2021, at 7:25 PM, Meghan <[email blocked]> wrote:

    

  5. Support Staff 3 Posted by Meghan on 17 Oct, 2021 12:20 AM

    Meghan's Avatar

    Christy,

    Something appears to be going wrong with the trial code redemption process. I have passed this along to a developer to address although the earliest they'll be able to look at it is Monday. I will be in touch as soon as I have more information- my apologies for any inconvenience this may cause you and thanks for your patience while we dig into it!

    Thank you,
    Meghan

  6. 4 Posted by christy woods on 17 Oct, 2021 12:22 AM

    christy woods's Avatar

    Thank you for letting me know.
    We’re doing a course so I was just trying to figure it all out.
    Christy

    Sent from my iPhone

    On Oct 16, 2021, at 5:20 PM, Meghan <[email blocked]> wrote:

    

  7. Support Staff 5 Posted by Meghan on 19 Oct, 2021 03:51 PM

    Meghan's Avatar

    Hi Christy,

    We were able to dig more into the trial code issue. The trial code you had (BN7330) could only be redeemed once and it looks like you already redeemed it using the email [email blocked]. Does this sound like yours? The trial is still active until Nov 13th so as long as you log in using that email, you'll be able to access it. If you have multiple CalTopo logins, you can merge them by following the instructions found here: https://training.caltopo.com/all_users/accounts#alternate

    You should have received an error message that the code had no more redemptions when you tried to use it. Our developers are working to fix that now so thank you for taking the time to let us know!

    Hope that helps clear things up!
    Best,
    Meghan

  8. Meghan closed this discussion on 19 Oct, 2021 03:51 PM.

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