sync

Scott's Avatar

Scott

14 Jun, 2021 06:05 PM

My account is not syncing from website data to caltopo app maps. did sync now on APP and doesn't update.

  1. Support Staff 1 Posted by Ben Lantow on 15 Jun, 2021 04:08 AM

    Ben Lantow's Avatar

    Hi Scott,
    The most common reason this occurs, is that the user has logged in with a different e-mail or login provider (i.e. Google instead of Microsoft) on the web versus mobile, or a user signs into CalTopo instead of SARTopo or vice versa. I actually am unable to find a user account with this e-mail address at all. What e-mail address and login method do you use to login? Can you confirm that it's the same when you're logged in on the website and in the mobile app?

    Can you provide more details about what you're seeing when you sync?

    Best,
    Ben

  2. 2 Posted by Scott Billat on 15 Jun, 2021 05:09 AM

    Scott Billat's Avatar

    I finally log out and back in and it synced thanks

    Scott Billat
    EnviroWest
    {mobile mail}

  3. Ben Lantow closed this discussion on 15 Jun, 2021 05:45 AM.

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