Discrepancy between mobile/desktop map?

C's Avatar


02 Dec, 2021 05:34 PM

This may not quite qualify as a bug report, but a discrepancy appeared between the mobile and desktop versions of the same map. You can see that one has a trail marked (dekstop) and one does not (mobile). This is not an issue of zooming in farther, or anything, but there is no trail to be found on my mobile map, although it is the same layer.

Coupled with the particular trailhead being unmarked, this caused me to abandon the rest of the hike, so I wanted to find out why this might happen.

  1. Support Staff 1 Posted by Meghan on 03 Dec, 2021 03:10 PM

    Meghan's Avatar

    Do you have offline tiles downloaded for that area?

    The MapBuilder Topo base layer (which is the layer shown in your screenshots) draws largely from Open Street Map (OSM) data. OSM is a crowdsourced site where users can add and update mapping information. We typically pull from OSM quarterly for updates and we recently completed an update on the live site. However it takes us a little bit of time to update the offline MapBuilder tiles as well- we are working on updating that ASAP so keep an eye out for the latest version of the app! Once it comes out, you can update the offline tiles for that area.

  2. 2 Posted by Claire Mirocha on 03 Dec, 2021 04:02 PM

    Claire Mirocha's Avatar

    Yes, I did have the offline tiles - so that is likely the reason! Thanks
    for your response.

  3. Support Staff 3 Posted by Meghan on 03 Dec, 2021 04:29 PM

    Meghan's Avatar

    You're welcome, Claire!

  4. Meghan closed this discussion on 03 Dec, 2021 04:29 PM.

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