Can't generate pdf map

April's Avatar


25 Oct, 2021 05:11 PM


I am trying to generate a pdf of a topo map I need for a customer.

However, when I click on "Generate PDF" nothing comes up. It won't even bring up a window. I have checked my pop up blockers and they aren't enabled. Are yall having issues with the site???

Pender Water Wells

  1. Support Staff 1 Posted by akaufmann on 25 Oct, 2021 05:14 PM

    akaufmann's Avatar

    Hey there April,

    It sounds like something isn't going quite right... Can you share the four or five digit id of the map you're trying to print (e.g. or as well as which layers and/or overlays you're printing? If you could take a screenshot of your print screen that would be really helpful too!


  2. akaufmann closed this discussion on 25 Oct, 2021 05:14 PM.

  3. Office@Pender Water Wells re-opened this discussion on 25 Oct, 2021 05:44 PM

  4. 2 Posted by Office@Pender W... on 25 Oct, 2021 05:44 PM

    Office@Pender Water Wells's Avatar

    The map ID is:


    I have attached the print screen. I am using the Mapbuilder Hybrid & Scanned Topos layers only. I am using Chrome browser but have also tried to print the map using Firefox as well and am still getting the same problem.


    April Phillips

    Pender Water Wells

  5. 3 Posted by James Roberts on 25 Oct, 2021 05:55 PM

    James Roberts's Avatar

    I am having the same issue. I get everything setup, and when I click on the Generate PDF button, nothing happens.

  6. 4 Posted by Office@Pender W... on 25 Oct, 2021 06:19 PM

    Office@Pender Water Wells's Avatar

    Yeah I thought it was my pop up settings but it isn’t.



  7. Support Staff 5 Posted by matt on 25 Oct, 2021 06:49 PM

    matt's Avatar

    Sorry, this should be fixed now. Discovered a bug with newly deployed code that only applied to users without a pro account. Let me know if it's still problematic.

  8. 6 Posted by David on 02 Nov, 2021 05:59 PM

    David's Avatar

    This comment was split into a new private discussion: Can't generate pdf map

    Matt it ain't fixed. It might be a bug, spider and a mouse in the code (pun intended). I'm having the same problem as April and James. I click on Generate PDF nothing happens. It does not matter what my layers and overlays are set at. I don't have a pro account. I'm old and decrepit, I could not find the map id. I don't know all this computer stuff. I'm just real proud of myself for getting this far.

  9. Julie closed this discussion on 02 Nov, 2021 07:45 PM.

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