Can't generate pdf map

April's Avatar

April

25 Oct, 2021 05:11 PM

Hello,

I am trying to generate a pdf of a topo map I need for a customer.

However, when I click on "Generate PDF" nothing comes up. It won't even bring up a window. I have checked my pop up blockers and they aren't enabled. Are yall having issues with the site???

April
Pender Water Wells

  1. Support Staff 1 Posted by akaufmann on 25 Oct, 2021 05:14 PM

    akaufmann's Avatar

    Hey there April,

    It sounds like something isn't going quite right... Can you share the four or five digit id of the map you're trying to print (e.g. caltopo.com/m/ABCD or caltopo.com/m/ABCDE) as well as which layers and/or overlays you're printing? If you could take a screenshot of your print screen that would be really helpful too!

    Cheers,
    AJ

  2. akaufmann closed this discussion on 25 Oct, 2021 05:14 PM.

  3. Office@Pender Water Wells re-opened this discussion on 25 Oct, 2021 05:44 PM

  4. 2 Posted by Office@Pender W... on 25 Oct, 2021 05:44 PM

    Office@Pender Water Wells's Avatar

    The map ID is: https://caltopo.com/m/AQ7SN

     

    I have attached the print screen. I am using the Mapbuilder Hybrid & Scanned Topos layers only. I am using Chrome browser but have also tried to print the map using Firefox as well and am still getting the same problem.

     

    April Phillips

    Pender Water Wells

  5. 3 Posted by James Roberts on 25 Oct, 2021 05:55 PM

    James Roberts's Avatar

    I am having the same issue. I get everything setup, and when I click on the Generate PDF button, nothing happens.

  6. 4 Posted by Office@Pender W... on 25 Oct, 2021 06:19 PM

    Office@Pender Water Wells's Avatar

    Yeah I thought it was my pop up settings but it isn’t.

     

    April

  7. Support Staff 5 Posted by matt on 25 Oct, 2021 06:49 PM

    matt's Avatar

    Sorry, this should be fixed now. Discovered a bug with newly deployed code that only applied to users without a pro account. Let me know if it's still problematic.

  8. 6 Posted by David on 02 Nov, 2021 05:59 PM

    David's Avatar

    This comment was split into a new private discussion: Can't generate pdf map

    Matt it ain't fixed. It might be a bug, spider and a mouse in the code (pun intended). I'm having the same problem as April and James. I click on Generate PDF nothing happens. It does not matter what my layers and overlays are set at. I don't have a pro account. I'm old and decrepit, I could not find the map id. I don't know all this computer stuff. I'm just real proud of myself for getting this far.

  9. Julie closed this discussion on 02 Nov, 2021 07:45 PM.

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