Track not recording or skipping large areas

Monique 's Avatar

Monique

13 Sep, 2021 05:16 PM

I have a Samsung Note20 Ultra.

My K9 Search and Rescue team uses Sartopo and Caltopo. Everyone on the team seem to be having no issues, but with my phone it is constantly searching for GPS signal, not recording my track or when it does track its REALLY off and missing large areas of my track.

In my app settings everything is marked as approved (nothing is denied)

Thanks. so much for your help.

  1. Support Staff 1 Posted by Julie on 13 Sep, 2021 07:31 PM

    Julie's Avatar

    Hi Monique,

    I suggest checking your battery settings and making sure that CalTopo is excluded from any battery saving options in the phone.

    Thanks,
    Julie

  2. 2 Posted by The Ruff Life on 14 Sep, 2021 04:55 PM

    The Ruff Life's Avatar

    Thank you. I will try that.

    Have a great day.

    Monique Worth (Lamoureux)
    The Ruff Life Professional Dog Training
    www.therufflife.ca

  3. Meghan closed this discussion on 14 Sep, 2021 04:57 PM.

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