map publishing

Tim Cartner's Avatar

Tim Cartner

26 Jul, 2021 03:06 PM

Maps have been publishing a white blank for a few days now.

  1. Support Staff 1 Posted by Julie on 26 Jul, 2021 05:34 PM

    Julie's Avatar

    HI Tim,

    That does not seem to be the case across the board. Can you describe what layers and overlays you are trying to print, how big of a map, and any other details you can think of?

    Thanks,
    Julie

  2. 2 Posted by Tim Cartner on 26 Jul, 2021 06:07 PM

    Tim Cartner's Avatar

    It's weird. One map file publishes to white instantaneously no matter the
    layer configuration (at 1:4800 scale on 8.5x11 paper). Another map (same
    scale and page size) publishes fine as long as I only have one layer (such
    as NAIP) with no road, topo, or property boundary overlay. If I have any
    overlay the map just churns and churns and never produces anything.

  3. Support Staff 3 Posted by Meghan on 27 Jul, 2021 03:13 PM

    Meghan's Avatar

    Tim,

    We made some changes last night that may help resolve the issue you are describing. Please try generating the PDFs again and let us know if your issue is resolved.

    If it is not resolved, please provide the map ID(s) of the map(s) you are trying to generate a PDF from (if applicable) and the exact steps you are taking to generate your PDF- base layers and overlays selected, PDF size, other PDF settings etc- so that we can try to reproduce the issue.

    Thank you,
    Meghan

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