Error 500

sewaplans1's Avatar


07 May, 2021 05:07 PM

Just purchased your desktop version, but can't get past the install because I get the Error 500 code. Any help would be greatly appreciated.

David Winter

  1. Support Staff 1 Posted by Julie on 07 May, 2021 07:34 PM

    Julie's Avatar

    Please describe this in more detail and send screenshots. I don't understand how far you got in the process.

  2. 2 Posted by sewaplans1 on 10 May, 2021 04:01 PM

    sewaplans1's Avatar

    I have installed the program and when I type in http://localhost:8080 it puts the word maps in by itself, but nothing happens. So I delete the word maps and put in offline-login. It then brings up where I need to pick sync to caltopo. That is when I get the error code.

  3. Support Staff 3 Posted by Ben Lantow on 10 May, 2021 04:08 PM

    Ben Lantow's Avatar

    Good morning,
    Addition of the /map.html URL is the expected behaviour, and will walk through the activation. Are you running any sort of firewall or port blocking software? It also appears that your account is active only on CalTopo, can you confirm you tried to sync to that server?


  4. 4 Posted by sewaplans1 on 11 May, 2021 04:17 PM

    sewaplans1's Avatar

    I have turned off the windows firewall, domain, public and private. It still gives me the error message. If I change it to localhost:8080/map.html, nothing happens.

  5. 5 Posted by sewaplans1 on 13 May, 2021 06:35 PM

    sewaplans1's Avatar

    Looking at other people's posts I have deleted the install, and reinstalled the program putting it directly on the C: drive. It still doesn't work. Same messages as before. I have tried this in edge and chrome.

  6. Support Staff 6 Posted by matt on 13 May, 2021 09:37 PM

    matt's Avatar

    David -

    I'm looking into this and think it's likely a bug on our end. I'm trying to sync my dev instance as you, so you'll see some entries from "matts macbook pro" show up in the "credentials" table in your account dialog on CalTopo - if you do notice that, nothing to be alarmed about.

    • Matt
  7. Support Staff 7 Posted by matt on 14 May, 2021 02:11 PM

    matt's Avatar

    I'm really sorry about this, we recently changed the way first responder accounts are identified in our billing system, and this led to a mismatch with the desktop version that was causing the issue you saw. We'd fixed it in the app, but didn't realize it was still un-fixed in desktop.

    I just put out a new release (4211), if you download that you should be able to sync your account.

  8. 8 Posted by sewaplans1 on 18 May, 2021 01:59 PM

    sewaplans1's Avatar

    That worked, Thanks

  9. Julie closed this discussion on 18 May, 2021 03:03 PM.

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