zoom not working on iphone when zooming in on scanned 7.5

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b00

11 Sep, 2020 05:09 AM

zoom not working on iphone when zooming in on scanned 7.5 .
when offline or in airplane mode, even after downloading the scanned 7.5, after it reaches a higher zoom, the topo map disappears. tracks and waypoints remain visible. zoom works with mapbuilder topo, but unable to zoom in up close in topo 7.5 unless connected to wifi or cell service.

  1. Support Staff 1 Posted by Meghan on 11 Sep, 2020 02:09 PM

    Meghan's Avatar

    We'd like to try to reproduce the issue you are describing. What model iPhone and software version do you have and what version of the CalTopo app are you using?

    Best,
    Meghan

  2. 2 Posted by b00 on 11 Sep, 2020 05:00 PM

    b00's Avatar

    thank you for your reply.
    iphone model se2020
    ios version 13.7
    caltopo app version 0.6.3

  3. Support Staff 3 Posted by Ben Lantow on 11 Sep, 2020 05:36 PM

    Ben Lantow's Avatar

    We were able to replicate this problem and we are working on figuring out exactly what happened and what the fix will be. This is high priority for us, thanks so much for reporting the problem.

    Ben

  4. Support Staff 4 Posted by Meghan on 11 Sep, 2020 07:03 PM

    Meghan's Avatar

    We are working on a fix right now that should be in the next app release. In the meantime, if you download the scanned 7.5' map tiles at max resolution, this should be a sufficient workaround until we get the next app release out.

    Again thank you for reporting the issue!
    Best,
    Meghan

  5. Meghan closed this discussion on 11 Sep, 2020 07:03 PM.

  6. b00 re-opened this discussion on 19 Sep, 2020 02:17 AM

  7. 5 Posted by b00 on 19 Sep, 2020 02:17 AM

    b00's Avatar

    i appreciate your taking care of this! it works just right!
    thank you!
    :>)

  8. Support Staff 6 Posted by Ben Lantow on 19 Sep, 2020 02:30 AM

    Ben Lantow's Avatar

    Glad to hear its working now for your, that's nice confirmation of the fact we fixed the issue.

    Happy mapping.

    Best,
    Ben

  9. Ben Lantow closed this discussion on 19 Sep, 2020 02:30 AM.

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