exporting a track

John Kelly's Avatar

John Kelly

09 Oct, 2021 05:25 PM

We are having a problem trying to export a track that was made on a TEAM members Android phone. The track was selected from the user's tracks ( Sartopo app loaded on phone ) and export chosen and format GPX. It was sent to the team gmail account but never received. It was also sent to a yahoo account and not received. There is no problem exporting a track when it was made on an IPhone.
I suspect there is some setting on the Android that is restricting the track file from being exported. Any help is very appreciated.

  1. Support Staff 1 Posted by Julie on 11 Oct, 2021 02:15 PM

    Julie's Avatar

    Hi John,

    After selecting GPX, which app is selected to send the email? Have you checked the spam folder in the receiving email? I am able to export using the steps you describe and send the email via Gmail from my Android phone. When you press the share button in CalTopo, then select GPX, it gives a choice of which app to use to share the file. If selecting an email app, it should open an email and show that the file is attached. At this point, the email address it is being sent to could be typed in wrong. The file could not be attaching. Or, the send button isn't pressed. Or, it's going to the recipients spam folder.

    Double check all those things please and get back to us.

    Thanks,
    Julie

  2. 2 Posted by John Kelly on 11 Oct, 2021 03:21 PM

    John Kelly's Avatar

    I will check this out,  Thanks for getting back to me.

    John KellyCentral Carolina K9 Search

     

        On Monday, October 11, 2021, 10:15:56 AM EDT, Julie <[email blocked]> wrote:
     
      #yiv6088891569 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv6088891569 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  3. 3 Posted by John Kelly on 11 Oct, 2021 05:54 PM

    John Kelly's Avatar

    WORKED !!!  Thanks so much !

    John

     

        On Monday, October 11, 2021, 10:15:56 AM EDT, Julie <[email blocked]> wrote:
     
      #yiv8930592179 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv8930592179 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  4. Support Staff 4 Posted by Julie on 11 Oct, 2021 08:06 PM

    Julie's Avatar

    Great! Thanks for the update.

    Julie

  5. Julie closed this discussion on 11 Oct, 2021 08:06 PM.

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