Note 9 One UI 2.5 App so no GPS Device available

SK's Avatar

SK

07 Dec, 2020 11:44 PM

Howdy. Hoping you guys can get me straightened out here.

I just got the app recently and wanted to record a track on my phone. It definitely has GPS but when I look in Settings it says no GPS device available.

There aren't any controls on the screen to start tracking like there are on my Iphone, either.

What am I doing wrong?

  1. 1 Posted by SK on 08 Dec, 2020 01:06 AM

    SK's Avatar

    OK. I uninstalled the app and re installed it and now it works!

  2. Support Staff 2 Posted by Meghan on 08 Dec, 2020 02:41 PM

    Meghan's Avatar

    Happy to hear you got it working! I hope you enjoy the app and thanks for using CalTopo!

    Best,
    Meghan

  3. Meghan closed this discussion on 08 Dec, 2020 02:41 PM.

  4. Ben Lantow re-opened this discussion on 08 Dec, 2020 03:48 PM

  5. Support Staff 3 Posted by Ben Lantow on 08 Dec, 2020 03:48 PM

    Ben Lantow's Avatar

    It sounds like you may have had location services disabled when you started the app. Android doesn't differentiate between not having GPS and having GPS turned off. Glad you got it fixed.

    Best,
    Ben

  6. Ben Lantow closed this discussion on 08 Dec, 2020 03:48 PM.

  7. SK re-opened this discussion on 08 Dec, 2020 04:09 PM

  8. 4 Posted by SK on 08 Dec, 2020 04:09 PM

    SK's Avatar

    I tried it without gps enabled. Sure enough. No device found.

    Closed app. Enabled gps, started app. No device found again.

    Uninstall app. Re install app. Open app with gps on, finds it again.

    It doesn't seem to clear the status of no device unless I go through that
    process.

  9. 5 Posted by SK on 08 Dec, 2020 04:19 PM

    SK's Avatar

    I went to the app and gave it location services while in use.

    I'd told it that when I installed it already, I thought.

    I also set up a routine to start gps when app is turned on. It works now.

    Thanks

  10. Meghan closed this discussion on 09 Dec, 2020 02:06 PM.

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