offline layers

Matt's Avatar

Matt

20 Mar, 2020 10:01 PM

Our SAR group has a team account for SARtopo. When I am logged into the mobile app with that account, it won't let me download offline layers saying I need to upgrade my account. Do offline layer only work for Caltopo accounts? If so, could that be made available for SARtopo?

Thanks,

Matt

  1. Support Staff 1 Posted by rmarcucci on 21 Mar, 2020 03:01 AM

    rmarcucci's Avatar

    Matt,

    Team accounts include offline access within the app for all team members. Assuming you've been invited to your team's account by your team's admin, you need to log into the app via that same account (select SARTopo on the log in screen) and use the same method (Google, Microsoft, etc.). Once you do, you should have the proper permissions. Please let me know if this continues to be an issue.

    All the best.
    Rom

  2. rmarcucci closed this discussion on 21 Mar, 2020 03:01 AM.

  3. Matt Vanderveer re-opened this discussion on 23 Mar, 2020 05:50 PM

  4. 2 Posted by Matt Vanderveer on 23 Mar, 2020 05:50 PM

    Matt Vanderveer's Avatar

    Not sure what was up. I logged out and back in and then some of the
    options (including download layers) were gone. I got pulled away by other
    things and then remembered I still needed to rely to you, so I just went
    back to the app and it asked me to log in and sync the account again, and
    now it is working properly and I can download layers. I'm wondering if I
    mistakenly selected CalTopo instead of SARtopo when I noticed the issue.
    I'm on version 0.4.25. You can mark this as resolved.

    Thanks,

    Matt

  5. Ben Lantow closed this discussion on 23 Mar, 2020 06:01 PM.

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