Team Activity Page

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daniel1127

21 May, 2020 04:52 AM

None of our admin team members have the Quick URLs on their admin page. I've tried using the example URL from the Team Accounts article on the Knowledge Base with our team abbreviation. I am prompted to sign in, then it loads to a blank white screen.

  1. Support Staff 1 Posted by Julie on 21 May, 2020 02:49 PM

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    Hi Daniel,

    Your team admins need to sign in to their own accounts, then open the account menu by clicking on their login ID in the upper left of the map page. Click on the "Your account" tab then find the section labeled "Teams." Team admins should have a button there labeled "Administer." That button will take them to a page where they can generate signup codes for other users to access the account.

    You can find screen shots of this process and more information about making the codes here: https://help.caltopo.com/kb/accounts/team-accounts

    Best,
    Juliee

  2. Julie closed this discussion on 21 May, 2020 02:49 PM.

  3. daniel1127 re-opened this discussion on 21 May, 2020 04:27 PM

  4. 2 Posted by daniel1127 on 21 May, 2020 04:27 PM

    daniel1127's Avatar

    When I follow those directions it prompts me to change to Read Only (or whatever permission) access, then if I click Yes to join I get an error page telling me I'm already apart of the team. I am referring to the page shown in the attached screenshot.

  5. Support Staff 3 Posted by Julie on 21 May, 2020 05:41 PM

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    Daniel,

    Yep, that's a problem. We'll take a look and let you know when it's working again. Thanks for alerting us!

    Julie

  6. 4 Posted by daniel1127 on 21 May, 2020 06:01 PM

    daniel1127's Avatar

    No worries, great product & great support, thanks.

  7. Support Staff 5 Posted by Julie on 21 May, 2020 06:15 PM

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    Update: I found out that we no longer use that page. I'll be removing the section from the knowledge base article very shortly! The page was initially designed for mobile users without the app, but now that the app is up and running pretty well, all maps will be shared through that.

  8. Julie closed this discussion on 21 May, 2020 06:15 PM.

  9. daniel1127 re-opened this discussion on 21 May, 2020 06:27 PM

  10. 6 Posted by daniel1127 on 21 May, 2020 06:27 PM

    daniel1127's Avatar

    Understood, thank you.

  11. Ben Lantow closed this discussion on 21 May, 2020 10:03 PM.

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