Offline Access feature not available

John Kelly's Avatar

John Kelly

13 Jun, 2020 10:05 PM

Our team SARTopo has a Desktop version valid to 01/20/2021. I need to be able to run the Offline version and I did download and paste the latest SAR but when I start the Offline version I get a message the license key cannot be found. When I open our account there is no "Offline Access" tab.

Can you help ?

  1. Support Staff 1 Posted by Ben Lantow on 14 Jun, 2020 01:22 AM

    Ben Lantow's Avatar

    Hi there,
    I’d love to help but need a little clarification. Does your team have a team SARTopo account (each member is a member of the team account and you have multiple licenses for desktop software) or do you own a single license for the desktop software? If you only have a single license for the desktop software are you logging into the account that owns that license?

    Best,
    Ben

  2. 2 Posted by John Kelly on 14 Jun, 2020 11:06 AM

    John Kelly's Avatar

    We have only one Desktop account "cck9sar2018"..This resides in the IC Trailer.  We have used the Offline version last year and were licensed properly.  I paid $100 in January to renew our subscription ( receipt number 2419-3825. Expiration Jan 20, 2021. I did update the JAR but the license error still occurs. 

    John KellyIC Manager704-754-0303

     

        On Saturday, June 13, 2020, 09:22:35 PM EDT, Ben Lantow <[email blocked]> wrote:
     
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  3. Support Staff 3 Posted by Ben Lantow on 14 Jun, 2020 10:22 PM

    Ben Lantow's Avatar

    If your license has expired you'll need to log in with that account download a fresh full installation. Let me know if that doesn't resolve your problem.

    Best,
    Ben

  4. Ben Lantow closed this discussion on 14 Jun, 2020 10:22 PM.

  5. John Kelly re-opened this discussion on 15 Jun, 2020 12:19 AM

  6. 4 Posted by John Kelly on 15 Jun, 2020 12:19 AM

    John Kelly's Avatar

    Do you mean to download a new copy of SARTopo offline ?

    John

    On Jun 14, 2020, at 6:22 PM, Ben Lantow <[email blocked]> wrote:

    

  7. 5 Posted by John Kelly on 15 Jun, 2020 01:00 AM

    John Kelly's Avatar

    I downloaded a fresh SARTopo offline and it appears to be working !! I need to test it some more. Thanks !!

    John

    On Jun 14, 2020, at 6:22 PM, Ben Lantow <[email blocked]> wrote:

    

  8. Support Staff 6 Posted by Julie on 15 Jun, 2020 02:22 PM

    Julie's Avatar

    Great, let us know if there are any more problems.

  9. Julie closed this discussion on 15 Jun, 2020 02:22 PM.

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