Using a saved map in the field

Russ's Avatar

Russ

10 Jun, 2020 04:56 PM

Hello,
I will be signing up for your pro upgrade very shortly, with a fire fighter discount. I have the free version of your app currently. I have two questions: 1. I have noticed that the online Google Satellite Layer has by far the best resolution. This layer is not available in the free app, will it be on the pro version with the same high resolution? 2. If I create a map with way-points, areas of interest, and areas marked as a polygon, is there a way to use/download this saved map so I can use it in the field?

Thank you, Russ

  1. Support Staff 1 Posted by Julie on 10 Jun, 2020 08:29 PM

    Julie's Avatar

    Hi Russ,

    The Google layers are not available at all on the app due to licensing issues.

    You can view and sync your map with the app to view it offline in the field.

    Julie

  2. Julie closed this discussion on 10 Jun, 2020 08:29 PM.

  3. Russ Sanford re-opened this discussion on 11 Jun, 2020 02:24 PM

  4. 2 Posted by Russ Sanford on 11 Jun, 2020 02:24 PM

    Russ Sanford's Avatar

    Thank you for the reply. I tried to load my map on the app with my iphone
    using bookmarks. I used my 4 digit code, but ended up with somebody's map
    in North Carolina. My map is in Colorado. Any idea how, or why this
    happened? Also can you tell me how to remove this bookmarked map from the
    application? I can't seem to get rid of it.

    Thank you, Russ

  5. Support Staff 3 Posted by Meghan on 11 Jun, 2020 03:09 PM

    Meghan's Avatar

    Hi Russ,

    My hunch is that you are logged into the wrong server. When you log into the mobile app, make sure that you are in the server that the owner of the map created the map in (either CalTopo or SARTopo). The server option is on the log in screen.

    Also currently you can't delete a bookmark in the mobile app. You have to go to the web in order to do this. On the web click your account name> Bookmarks> red X next to the bookmark you wish to delete. We are currently looking at the best way to do this in the mobile app so that will change in the future.

    If you have any more issues or concerns, please do not hesitate to reach out!
    Best,
    Meghan

  6. Meghan closed this discussion on 11 Jun, 2020 03:09 PM.

  7. Russ Sanford re-opened this discussion on 11 Jun, 2020 04:32 PM

  8. 4 Posted by Russ Sanford on 11 Jun, 2020 04:32 PM

    Russ Sanford's Avatar

    Looks like I logged into caltopo when I meant to log into sartopo.
    Thanks!

    2 days ago I submitted my fire paystub in order to get the pro deal on your
    pro upgrade. I have not heard anything yet. Was hoping to use it this
    weekend. Could you look into it for me please?

    Thanks!

  9. Support Staff 5 Posted by Julie on 11 Jun, 2020 05:19 PM

    Julie's Avatar

    Done!

  10. Julie closed this discussion on 11 Jun, 2020 05:19 PM.

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