File size downloads

Nancy L Jocoy's Avatar

Nancy L Jocoy

30 Jun, 2017 02:16 PM

I noticed that my account says I have downloaded 254 of the 300 GB allocated to me but the size of my tiles folder is only 165 GB
I did have to delete and download some files that corrupted during transfer somehow but I don't think 100 GB worth. I think I should be fine unless new map types get added I want to download. (like street layers but I don't think that is happening this year)

  1. Support Staff 1 Posted by matt on 30 Jun, 2017 05:00 PM

    matt's Avatar

    Unfortunately I only have a way of tracking the size of each download initiated, and not the number of bytes actually downloaded before interruptions or similar issues. And I need to impose some kind of broad limits since there are real costs involved - if someone downloads the full 300GB (Amazon charges me based on bytes actually downloaded, not downloads initiated) it costs me $27, so I can't exactly offer 1TB of downloads for a $50 SAR account.

    If the limit does become an issue and you think it's been inaccurately counted, I'm happy to bump it up on a case specific basis.

  2. matt closed this discussion on 01 Jul, 2017 04:22 AM.

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