How to change a maps password?

Braedon S Toy's Avatar

Braedon S Toy

27 Apr, 2019 06:44 AM

So, I made my map which I am deep into with trails and locations. I didn't know what I was doing at first and made the password for my map incredibly simple. Can I go back and change to a better password? I can't find the option.

  1. Support Staff 1 Posted by kobe.pole on 02 May, 2019 03:56 AM

    kobe.pole's Avatar

    Hi there,
    If you go to manage this map, you should be able to just write in a new password.
    It will appear the same way it did when you entered the first password.

  2. 2 Posted by Braedon Toy on 03 May, 2019 06:54 PM

    Braedon Toy's Avatar

    I am unable to find a way to manage the map. I believe it is because I
    merged 2 accounts together.

  3. Support Staff 3 Posted by matt on 04 May, 2019 03:14 AM

    matt's Avatar

    What is the ID of the map you're trying to change the password on?

  4. 4 Posted by Braedon Toy on 15 May, 2019 07:47 PM

    Braedon Toy's Avatar
    I can find an ID for it either. When I try to sign in my original account
    into logs into my merged account.

  5. Support Staff 5 Posted by matt on 16 May, 2019 09:27 PM

    matt's Avatar

    When we say ID, it's the last 4 digits of the URL (69LV).

    Since the accounts are merged, it shouldn't matter whether you're signed in as braedon.s.toy or knobridgephotography - either one should be able to manage the map.

    Can you confirm that you're signed in as one of those addresses (click on your account name at the top of the left bar, then the "your account" tab and look at the top)? The "manage this map" link should be directly below your account name.

  6. 6 Posted by Braedon Toy on 17 May, 2019 12:28 PM

    Braedon Toy's Avatar

    I am traveling right now so I can’t access it from a computer, but from what I remember there’s no manage map option. There is just “[email blocked]” regardless of which log in I use and share map are my only options.

  7. 7 Posted by Braedon Toy on 06 Jun, 2019 07:37 PM

    Braedon Toy's Avatar

    I haven't heard back in a while. On the map screen, there is not a manage
    map option. All I see is my username "[email blocked]" and
    bellow that is "Share Map" and those two are my only options. I'm attaching
    a picture for reference.
    [image: 2019-06-06 (1).png]

  8. Support Staff 8 Posted by matt on 07 Jun, 2019 05:22 AM

    matt's Avatar

    I'm sorry, I think I interpreted your last message as meaning that you would get back to me with a definitive answer when you were done traveling, which is why I didn't respond.

    I think I have the issue figured out, but it might require you to log out and then back in, to reset permissions. You had a bookmark for that map set, and for some obscure reasons that make sense with team accounts, the system was using that bookmark to determine your privileges for the map, and ignoring the fact that you owned it. I deleted the bookmark and hopefully that fixes things.

    You shouldn't be able to bookmark a map you own, but I'm going to try to fix the underlying bug. Maybe you had bookmarked it with the second account when you merged them?

  9. 9 Posted by Braedon Toy on 07 Jun, 2019 05:13 PM

    Braedon Toy's Avatar

    No problem! Just logged back in and the problem has been fixed, I
    appreciate your help. Thank you!

  10. rmarcucci closed this discussion on 07 Jun, 2019 06:16 PM.

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