Changing name in members account

Erik-Lloyd Kozoll's Avatar

Erik-Lloyd Kozoll

02 Sep, 2020 07:39 PM

I am setting up the teams account for Hedmark Red Cross with the main account [email blocked] and have some Issues that I need help with.

I have added a e-mail to my tems account in Member Accounts and named it wrong so I now have 2 accounts with almost the same name, why is there no Option to change names in Member Accounts or rename when removed and added back.

  1. Support Staff 1 Posted by Julie on 02 Sep, 2020 10:30 PM

    Julie's Avatar

    Hi Erik-Lloyd,

    The name associated with the account comes from the email address when the user signs up for the account. During the initial account creation process, the user can set their name, but at this time we do not have the feature to allow users to change their display name after they create the account. We plan to add this feature soon, but until then you are stuck with the existing names.

    Best,
    Julie

  2. Julie closed this discussion on 02 Sep, 2020 10:30 PM.

  3. Erik-Lloyd Kozoll re-opened this discussion on 06 Sep, 2020 06:44 PM

  4. 2 Posted by Erik-Lloyd Kozo... on 06 Sep, 2020 06:44 PM

    Erik-Lloyd Kozoll's Avatar

    Aha, as a Admin I would like the option to change that in my Team, so I better can sort them out. Hope it comes soon :-)

    With Regards
    Mvh

    Erik-Lloyd Kozoll鸞⛑
    +47 951 17 701
    Erik-Lloyd Kozoll e-post<mailto:[email blocked]>
    Områdeleder Sør, D-Råd
    Hedmark Røde Kors Hjelpekorps

    [cid:[email blocked]]

    3. sep. 2020 kl. 00:30 skrev Julie <[email blocked]<mailto:[email blocked]>>:

  5. Support Staff 3 Posted by Ben Lantow on 07 Sep, 2020 01:54 PM

    Ben Lantow's Avatar

    Hi,
    We're not going to allow admins to change this, since this is a part of the individual user's account it's up to each individual user to define their name. However we are going to add the feature that allows users to update their name after creating an account, currently they can only do so at account creation. I would expect this in the next few months.

    Best,
    Ben

  6. Ben Lantow closed this discussion on 07 Sep, 2020 01:54 PM.

  7. Erik-Lloyd Kozoll re-opened this discussion on 13 Sep, 2020 08:07 PM

  8. 4 Posted by Erik-Lloyd Kozo... on 13 Sep, 2020 08:07 PM

    Erik-Lloyd Kozoll's Avatar

    Hey SAR Topo dos not work at all either in the app or on the website, is the server down?

    Mvh

    Erik-Lloyd Kozoll鸞⛑
    +47 951 17 701
    Erik-Lloyd Kozoll e-post<mailto:[email blocked]>
    Områdeleder Sør, D-Råd
    Hedmark Røde Kors Hjelpekorps

    [cid:[email blocked]]

    7. sep. 2020 kl. 15:54 skrev Ben Lantow <[email blocked]<mailto:[email blocked]>>:

  9. 5 Posted by Erik-Lloyd Kozo... on 13 Sep, 2020 08:14 PM

    Erik-Lloyd Kozoll's Avatar

    The whole team account is gone, all the set ups is gone at [email blocked]<mailto:[email blocked]>

    Mvh

    Erik-Lloyd Kozoll鸞⛑
    +47 951 17 701
    Erik-Lloyd Kozoll e-post<mailto:[email blocked]>
    Områdeleder Sør, D-Råd
    Hedmark Røde Kors Hjelpekorps

    [cid:[email blocked]]

    13. sep. 2020 kl. 22:07 skrev Erik-Lloyd Kozoll <[email blocked]<mailto:[email blocked]>>:

    Hey SAR Topo dos not work at all either in the app or on the website, is the server down?

    Mvh

    Erik-Lloyd Kozoll鸞⛑
    +47 951 17 701
    Erik-Lloyd Kozoll e-post<mailto:[email blocked]>
    Områdeleder Sør, D-Råd
    Hedmark Røde Kors Hjelpekorps

    <PastedGraphic-1.png>

    7. sep. 2020 kl. 15:54 skrev Ben Lantow <[email blocked]<mailto:[email blocked]>>:

  10. Support Staff 6 Posted by Ben Lantow on 13 Sep, 2020 08:25 PM

    Ben Lantow's Avatar

    Hi,
    I'm able to login, just checked your account, and can see your account is active, and your e-mail is listed as an active administrator. When I use our admin tool to log in I can see all the team features/administration.

    Can you tell you are seeing and what e-mail you are logging in with?

    Best,
    Ben

  11. Support Staff 7 Posted by Ben Lantow on 13 Sep, 2020 08:27 PM

    Ben Lantow's Avatar

    Erik,
    I'm so sorry, we had a brief downtime. The server is back up and fully functional.

    Best,
    Ben

  12. Ben Lantow closed this discussion on 13 Sep, 2020 08:27 PM.

  13. Erik-Lloyd Kozoll re-opened this discussion on 13 Sep, 2020 08:29 PM

  14. 8 Posted by Erik-Lloyd Kozo... on 13 Sep, 2020 08:29 PM

    Erik-Lloyd Kozoll's Avatar

    Aha thx, I started to get worried cause I got inn to the browser and it said caltopo suddenly and no team account.

    Mvh

    Erik-Lloyd Kozoll鸞⛑
    +47 951 17 701
    Erik-Lloyd Kozoll e-post<mailto:[email blocked]>
    Områdeleder Sør, D-Råd
    Hedmark Røde Kors Hjelpekorps

    [cid:[email blocked]]

    13. sep. 2020 kl. 22:27 skrev Ben Lantow <[email blocked]<mailto:[email blocked]>>:

  15. Support Staff 9 Posted by Ben Lantow on 13 Sep, 2020 08:42 PM

    Ben Lantow's Avatar

    No worries, we apologize profusely, the US wildfires have created some significant increases to our traffic but we think all the bugs are worked out at this point.

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