Julie on 08 Dec, 2021 09:06 PM
Thanks for getting in touch. There are a lot of advantages to having a team account, but not having one should not prevent tracks from recording to the map.
The most common reason that tracks don't record to the map is that the user didn't tell them to do so. Always make sure that the user has the map open before starting the recording, and that they have the track record to "account + this map" and not set to "account only."
Finally, if cell service is poor or absent, or the user is in airplane mode, then it will wait for a network connection of some kind to upload back to the map.
Let us know if those things don't solve the issue!
Julie on 08 Dec, 2021 09:45 PM
I don't know much about the Gotennas. We do not have any kind of direct integration with them. Do you know if they are sending location data and if that data is aggregated and sent to the internet live?
Julie on 08 Dec, 2021 10:05 PM
The location data would need to go to a REST API, which could then be added as a Fleet type locator in SARTopo. If GoTenna is able to serve up the location information to an API endpoint, then you can probably bring it into SARTopo and have it show up.
I can check with our team here later this week to see if we've investigated it anymore on our end before.