Team Account on CalTopo vs. SarTopo

Marnie Powell's Avatar

Marnie Powell

26 Oct, 2021 01:55 PM

I was under the assumption that CalTopo and SarTopo were interchangeable. I just signed up for a team account with CalTopo - but have maps that are listed as SarTopo that I would like to transfer and save. I'm not sure which platform most SAR teams use in my area (southeastern Pennsylvani)...but I would like to talk to someone about possibly changing the subscription to SarTopo - as I'm pretty sure most teams use that platform.

  1. Support Staff 1 Posted by Meghan on 26 Oct, 2021 04:43 PM

    Meghan's Avatar

    Hi Marnie,

    Thanks for reaching out! Most SAR teams use SARTopo which has all the same functionality as CalTopo plus some additional SAR specific tools and functionality. In addition, SARTopo and CalTopo are currently on separate servers so your team account is restricted to whatever server you sign up on (either CalTopo or SARTopo).

    It sounds like the SARTopo server would be a better fit for you. If that is the case, I can cancel and refund your CalTopo team subscription and you can sign up on the SARTopo server. If you would like to go that route, please let me know.

    Thank you,
    Meghan

  2. 2 Posted by PAWSAR on 26 Oct, 2021 05:25 PM

    PAWSAR's Avatar

    Yes thank you. Please cancel the cal Topo account

    Marnie Powell
    T. 302-884-6942 | M. 610-291-5285

  3. Support Staff 3 Posted by Meghan on 26 Oct, 2021 05:31 PM

    Meghan's Avatar

    Marnie,

    Per your request, I have cancelled and refunded your team account subscription on CalTopo. Please keep in mind that it may take a few days for the refund to show up in your account. You can now go to https://sartopo.com/group/join to sign up for a team account on the SARTopo server. You will have to reinvite any team members to the new team account in order to give them access.

    If you have any questions or run into any issues, please let us know.
    Best,
    Meghan

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

08 Dec, 2021 03:50 PM
07 Dec, 2021 11:49 PM
07 Dec, 2021 04:42 PM
07 Dec, 2021 02:47 PM
07 Dec, 2021 01:21 PM

 

06 Dec, 2021 11:17 PM
06 Dec, 2021 09:46 PM
06 Dec, 2021 07:46 PM
06 Dec, 2021 04:50 AM
05 Dec, 2021 12:56 AM
04 Dec, 2021 04:26 PM