Same map file keeps loading each time I launch SARTopo

lionel.hall's Avatar

lionel.hall

23 Oct, 2021 11:27 PM

Whether I log in to my SARTopo account or not, the same map file keeps loading on each initial launch of the application. I have closed the map and brought up others, closed the map and then relaunched the app to no avail. Interestingly, this is not a map within my Data tab but seems to be one under my SAR accounts. Any thoughts on this?

  1. Support Staff 1 Posted by Julie on 25 Oct, 2021 04:19 PM

    Julie's Avatar

    Well that's interesting.

    What app version are you using? What device and operating system number? What's the ID for the map that always opens?

    Thanks,
    Julie

  2. 2 Posted by lionel.hall on 25 Oct, 2021 04:45 PM

    lionel.hall's Avatar

    Yep that is interesting.

    Version: 4214
    Windows 10 on Dell and Exoo laptops
    Map ID: HSKD

    Regards,

    Lionel Hall

  3. Support Staff 3 Posted by Julie on 25 Oct, 2021 05:50 PM

    Julie's Avatar

    Hi Lionel,

    Thanks for the additional information. Let's start with having you update to 4216 and see what happens.
    https://sartopo.com/offline/app

    Thanks,
    Julie

  4. 4 Posted by lionel.hall on 25 Oct, 2021 11:43 PM

    lionel.hall's Avatar

    Hello Julie,

    Same issue.

    Regards,

    Lionel Hall

  5. 5 Posted by caver456 on 26 Oct, 2021 02:02 PM

    caver456's Avatar

    Hi Lionel - just a stupid reality check, but, what is the actual URL when
    the map in question loads up each time? Is the URL
    https://blahblah:8080/m/HSKD, or is it https://blahlah:8080 and nothing
    else, or :8080/map.html, or, ? Is it possible that your browser is just
    taking you to the full /m/HSKD URL each time because that's in the
    autocomplete form or because whatever launcher is in use has HSKD as a
    hardcode or something like that? Either way, try typing the URL that ends
    in :8080 and nothing else, and that should take you to a blank map, which
    would indicate that the problem you're having is due to something in your
    web browser or a tool used to launch it.

  6. 6 Posted by lionel.hall on 26 Oct, 2021 05:57 PM

    lionel.hall's Avatar

    Hello Julie,

    So last night I was updating my email app which required a hard reboot and
    after that I had to go into SARTopo to create a mock search map for our
    team for this upcoming weekend and bingo, the issue went away. So, I would
    say that the updated version and a cold reboot is what was required. It is
    so nice to not have to Close Map, and recenter to my current location to
    start using the app. Thanks for all the help and look forward to more
    youtube tutorials as your time allows.

    Regards,

    Lionel Hall

  7. Support Staff 7 Posted by Meghan on 26 Oct, 2021 06:15 PM

    Meghan's Avatar

    Thanks for the update, Lionel. We're glad to hear it is working as expected for you now!

    Best,
    Meghan

  8. Meghan closed this discussion on 26 Oct, 2021 06:15 PM.

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