saved track disappeared, now the app won't load

Ken Chiacchia's Avatar

Ken Chiacchia

21 Sep, 2021 06:30 PM

I'd tracked my progress on a bike ride on 9/16, but forgot to turn off the recording function (map is This morning when I opened the web app, it showed that track as an 18 m line in my house. Going back to the phone app that I'd used to track myself, I realized I hadn't stopped tracking, though the track was visible on the phone screen. So I did, and when it offered to save I saved it. When I did that, the track disappeared from the phone and appears to have been saved only as the18 m track from today. I've apparently lost all the data. Now I can't get the phone app to load (I'll try restarting my phone in a moment). Not clear on what went wrong, but I'd been hoping to use that track this afternoon to look for a pair of glasses that had fallen from my bike bag on the 16th.

  1. Support Staff 1 Posted by Julie on 21 Sep, 2021 06:47 PM

    Julie's Avatar

    HI Ken,

    It looks as though your track is stored in your account, even though it failed on the map. You can find it in Your Data - Your Tracks via the web browser program, or via the three bar menu, Your Tracks in the mobile app.

    Here is a link to some more info about where to find the data and how to use it:


  2. Julie closed this discussion on 21 Sep, 2021 06:47 PM.

  3. Kenneth Chiacchia re-opened this discussion on 21 Sep, 2021 07:00 PM

  4. 2 Posted by Kenneth Chiacch... on 21 Sep, 2021 07:00 PM

    Kenneth Chiacchia's Avatar

    I'll be danged -- never even noticed that tab before. Thanks!

    Ken Chiacchia
    [email blocked]

  5. Support Staff 3 Posted by Julie on 21 Sep, 2021 07:41 PM

    Julie's Avatar


  6. Julie closed this discussion on 21 Sep, 2021 07:41 PM.

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