map won't load

kristen's Avatar


20 Sep, 2021 11:04 PM

when I try to load one of my saved maps it will not load and the page freezes. I have tried on multi web browsers.

  1. Support Staff 1 Posted by Julie on 21 Sep, 2021 03:15 PM

    Julie's Avatar

    Hi Kristen,

    This is what we would consider a very large map. We have some modifications planned to help with loading large maps in the future, but in the meantime I have some suggestions for large map management.

    First of all, to get the map to load, go to settings and set labels to "none", then try to open the map. That allowed me to open the map easily. Once you are in the map, you can set labels by folder, and set folders to not display on map load. Both of those things will enable the map to load consistently.


  2. Julie closed this discussion on 21 Sep, 2021 03:15 PM.

  3. Kristen Buckland re-opened this discussion on 21 Sep, 2021 09:01 PM

  4. 2 Posted by Kristen Bucklan... on 21 Sep, 2021 09:01 PM

    Kristen Buckland's Avatar

    thank you Julie this was very helpful.


  5. Julie closed this discussion on 21 Sep, 2021 09:14 PM.

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