sms tracking not receiving on mobile

Morten Andersen's Avatar

Morten Andersen

18 Sep, 2021 09:20 PM

Hi.

Im trying to setup the sms locator, but the phone is not receiving any sms.
I live in Norway, is there a problem with the locator-service in other countries than NA?

  1. Support Staff 1 Posted by Julie on 20 Sep, 2021 03:31 PM

    Julie's Avatar

    Hi Morten,

    I thought it should work. Have you entered the country code as part of the phone number to send to?

    Thanks,
    Julie

  2. 2 Posted by Morten on 20 Sep, 2021 03:39 PM

    Morten's Avatar

    Yes i used +47 as the country code. Perhaps something else should be used?
    0047,or just 47?

    Regards
    Morten Andersen

    man. 20. sep. 2021, 17:31 skrev Julie <[email blocked]>:

  3. Support Staff 3 Posted by Julie on 20 Sep, 2021 04:04 PM

    Julie's Avatar

    Maybe try just 47. I thought +47 should work, but maybe not. Sorry, it's hard to test when we are all US based.

  4. 4 Posted by Morten on 20 Sep, 2021 05:03 PM

    Morten's Avatar

    I tried just 47,but that made it into 147 for som reason..
    Can you ask around for the answer. Perhaps from the dev team?

    man. 20. sep. 2021, 18:04 skrev Julie <[email blocked]>:

  5. Support Staff 5 Posted by Ben Lantow on 20 Sep, 2021 11:26 PM

    Ben Lantow's Avatar

    Hi Morten,
    I'm sorry you ran into this. We haven't been able to extensively test SMS locators outside of the US due to a lack of available testing devices. We're going to dig into this, could you provide us a little more information?
    First, can you confirm that the request is being created successfully but the text message doesn't show up on the device?
    Second, can you share the number you sent the message to including the format(s) that you tried using?

    Sorry for the inconvenience.

    Best,
    Ben

  6. 6 Posted by Morten on 21 Sep, 2021 05:35 AM

    Morten's Avatar

    Hi.

    I can confirm that the request completes, and I get a locator-item in my
    map.

    The number Im attempting to send to, is my own. +47 for Norway, and then
    95246667 which is my mobile Phone number.
    [image: bilde.png]
    I have a free account, but am member of two SAR teams.
    [image: bilde.png]

    -Morten

    tir. 21. sep. 2021, 01:26 skrev Ben Lantow <[email blocked]
    >:

  7. Support Staff 7 Posted by Julie on 21 Sep, 2021 08:49 PM

    Julie's Avatar

    Hi Morten,

    Thank you for sending that information. We'll take a look at this when we have a chance to. It could be a while until we can get to it, sorry.

    Just to be certain, you don't have any settings or apps blocking international numbers do you?

    Thanks,
    Julie

  8. 8 Posted by Morten on 21 Sep, 2021 09:10 PM

    Morten's Avatar

    No, I receive messages from other services on occation, so there should not
    be any issue with that.

    Best,
    Morten

    tir. 21. sep. 2021, 22:49 skrev Julie <[email blocked]>:

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