Lost access

Greg Woelffer's Avatar

Greg Woelffer

14 Oct, 2020 12:02 PM

Was enjoying the free version.. Especially the Lidar function. Lost everything now.
Does the free version time out after so long? I will gladly pay the $20 one way or the other, love the program.

  1. Support Staff 1 Posted by Julie on 14 Oct, 2020 02:40 PM

    Julie's Avatar

    HI Greg,

    The free version does not have any kind of time limit. What email were you logged in with? What do you mean by "lost everything"?

  2. 2 Posted by Greg Woelffer on 14 Oct, 2020 04:45 PM

    Greg Woelffer's Avatar

    I've never had to log in at all? Just went to the website and the map was there.
    Now the screen is stuck on just a couple blocks of the map of the US. Wont let me do anything.

  3. Support Staff 3 Posted by Julie on 14 Oct, 2020 05:36 PM

    Julie's Avatar


    Sounds like a problem with your browser perhaps. I see you are using Internet Explorer, which is rapidly becoming out of date. The program should still work on it, but you may need to clear your cookies or do a hard refresh for the page. Also, consider upgrading to Microsoft Edge, which is their new web browser to replace IE.

  4. Julie closed this discussion on 14 Oct, 2020 05:36 PM.

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