Ben Lantow on 08 Sep, 2020 04:54 PM
Thanks for the feedback,
Fortunately, there isn't a persistent issue here. MapBuilder Tiles are based on a vector data set and have to be rendered. The last couple days and a few days last week due to fires in California and across the US our servers have been experiencing unprecedented volumes including our tile server. We've spun off some extra servers but still the volume of users has hit 6-7x our normal on several days.
I'm so sorry you are having that experience. Just to be sure your experience is related to high server loads can you tell give us some details, specifically when you were having this issue?
As an alternative if you plan or travel a lot in one area, you can just download that area for offline use, our app looks to downloaded tiles first.
Ben Lantow on 09 Sep, 2020 04:06 PM
The overlays are definitely a little more intensive (wind being realtime, means it is rendered on demand, fire activity lately has been rendered and cached a ton, its under extraordinary loads). If you don't mind I'd like to ask a couple other questions.
Do you see any lag with the Open Street Map layer? (that isn't hosted on our server)
When you compared to Map Builder Topo layer is it about the same or noticable?
When you turn on overlays do you see the base layers immediately while the overlays take time to load or does the entire map pause until the overlay has loaded?