matt on 31 Aug, 2020 04:59 AM
The issue was only around for an hour or two, if you're unable to print for two days than it's something else. Whatever details (specific layers, screenshots, etc) you can provide would help, possibly in a separate thread. By empty files, do you mean white PDFs? This happens when the server runs into an issue, and knowing 1) which layers you have turned on and 2) which map you printed the PDF from, would help us debug it. Also the ID of one of the all-white PDFs.
I’m likely doing something wrong but have never had this trouble before. I will try to provide you the info you requested in your email response below.
The first attachment is a screen shot of the Silver Plume map I’m trying to print.
Yes, when I noted “empty file” it is a 506 byte file – see the second attachment.
Hopefully the attached screen shot provides the layers turned on,( mapbuilder overlay, UTM, fill polygons). The screen shot is the map I printed in PDF.
Thanks for your help. As noted above, I’ve never had a printing problem before.
Thanks for all you guys do in helping us outdoors people enjoy and stay safe!
Julie on 02 Sep, 2020 04:55 PM
What is the Map ID or URL?
I'm betting you need to change the base layer "no name" to something else before printing. It's probably preventing the print even though you aren't displaying it. If it's not that I'll need to take a look at the map. I can't find an account under this email address. Do you have another that you login with?
matt on 03 Sep, 2020 04:44 AM
I'm certain that as Julie said, it's related to the "No Name" base layer you have turned on. The PDF generator is more fragile than it should be when trying to render layers it doesn't recognize, and the layer control shows "No Name" when there's a layer it doesn't recognize. I don't know what layers you had turned on in the map viewer when you went to go print, but the base layer there is the problem.
I just checked, and if I have a Google Maps layer as my base layer, I run into the same issue you are - the base dropdown says "No Name" and then the PDF is white. This is a new bug, we can't print Google layers and so filter them out of the print UI, but until recently you could still print a PDF from a page that had a Google layer turned on, without it breaking completely.