Error on IOs when shake

wcsosarimt's Avatar

wcsosarimt

24 Aug, 2020 12:41 AM

When recording a track and the iphone gets a shake this happens....see video file

It happens every other second when we're driving the ATV making it easy to miss turns. And when I'm watching my phone and hiking it's got to be dealt with every time I look at my phone.

It doesn't happen that often on my phone. Since my iPad is using the website through the hotspot on my phone, I never see that message on my iPad. I haven't heard of anyone mentioning it before.

Thanks Alan

  1. Support Staff 1 Posted by Meghan on 24 Aug, 2020 05:00 PM

    Meghan's Avatar

    Hi Alan,

    I suspect this has more to do with the settings on your iPhone or iPad than the app itself. The "Undo Typing" pop up is a feature called "Shake to Undo" that allows you to undo typing by physically shaking your device (or bouncing along in an ATV or in your pocket on a hike). This website walks you through disabling that feature on your iPhone or iPad: https://www.howtogeek.com/680135/how-to-stop-the-undo-typing-pop-up...

    Those steps should resolve your issue. If not, please reach out again and we can further troubleshoot.

    Thank you,
    Meghan

  2. Meghan closed this discussion on 24 Aug, 2020 05:00 PM.

  3. wcsosarimt re-opened this discussion on 24 Aug, 2020 06:24 PM

  4. 2 Posted by wcsosarimt on 24 Aug, 2020 06:24 PM

    wcsosarimt's Avatar
  5. Ben Lantow closed this discussion on 24 Aug, 2020 06:28 PM.

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