Daily High-Res Satellite Images Not Updating (Pro Account)

DanR's Avatar

DanR

08 Jun, 2020 02:58 AM

I've tried logging out and back in, as suggested to another user in another post. This hasn't resolved anything on my end. Any other suggestions? I am specifically looking at Sequoia & Kings Canyon NP. The last update reads 2020-06-05. Images from 1 week ago look great and were captured 2020-05-26.

  1. Support Staff 1 Posted by Ben Lantow on 08 Jun, 2020 03:01 AM

    Ben Lantow's Avatar

    These are weekly high resolution images. Not daily.

    Best,
    Ben

  2. Ben Lantow closed this discussion on 08 Jun, 2020 03:01 AM.

  3. DanR re-opened this discussion on 08 Jun, 2020 03:11 AM

  4. 2 Posted by DanR on 08 Jun, 2020 03:11 AM

    DanR's Avatar

    Hi Ben,

    Sorry, that was a typo on my part. This was in reference to weekly high-res images. Also, I'm relatively new to the pro account features. Is the "latest" high-res image supposed to show anything? I can look at other areas, such as RMNP, and actually see sat images from the same date 2020-06-05. Any help would be much appreciated

  5. Support Staff 3 Posted by Ben Lantow on 08 Jun, 2020 03:28 AM

    Ben Lantow's Avatar

    Hi,
    I'm not sure what you are asking. Today is 6/7. The images are updated about every 5 days at the time of the satellite pass (plus a few hours for rendering). Images on 6/5 would be the most current pass, I'd anticipate another pass around 6/10.

    Best,
    Ben

  6. Ben Lantow closed this discussion on 08 Jun, 2020 03:28 AM.

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