I am having probleme

rafik barseghian's Avatar

rafik barseghian

07 Jun, 2020 10:57 PM

I cant create a pdf file.

  1. Support Staff 1 Posted by Ben Lantow on 07 Jun, 2020 10:59 PM

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    Can you provide more information? What error are you receiving? What steps are you taking to get to PDF generation? What point does the error occur? What OS and browser are you using?

    Best,
    Ben

  2. 2 Posted by rafik barseghia... on 07 Jun, 2020 11:01 PM

    rafik barseghian's Avatar

    I am trying to create a PDF file ,it dosnt work. After it gives me the create pdf file massage ill try but nothing hapents.

  3. Support Staff 3 Posted by Ben Lantow on 07 Jun, 2020 11:05 PM

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    What error are you receiving? What steps are you taking to get to PDF generation? What point does the error occur? What OS and browser are you using?

  4. 4 Posted by Rafik Barseghia... on 07 Jun, 2020 11:23 PM

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    I locate the place on map wich is Frazier mountain California, after i try to get the pdf file the window opens but nuthing is loading .I am using Google . By the way i payed the minimum of 20$ a year ,could it be the problem?

  5. 5 Posted by Rafik Barseghia... on 07 Jun, 2020 11:40 PM

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    I choose the area on topo map and after puting all information it needs like UTM and all others, try to create PDF file bifore printing ,the new tab opens but nothing happens .

  6. Support Staff 6 Posted by Ben Lantow on 08 Jun, 2020 12:05 AM

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    Rafik,
    If the new tab is opening, the map is working, if it's a larger or more complex map it takes a bit of time to generate. How long are you waiting? Can be over 60seconds at times.

    Best,
    Ben

  7. 7 Posted by Rafik Barseghia... on 08 Jun, 2020 12:13 AM

    Rafik Barseghian's Avatar

    It's more than 60 seconds.

  8. Support Staff 8 Posted by Ben Lantow on 08 Jun, 2020 12:19 AM

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    Can you send me the Map ID (URL) and the OS and browser you are using.

    Best,
    Ben

  9. Ben Lantow closed this discussion on 08 Jun, 2020 12:19 AM.

  10. Ben Lantow re-opened this discussion on 08 Jun, 2020 12:19 AM

  11. 9 Posted by Rafik Barseghia... on 08 Jun, 2020 12:30 AM

    Rafik Barseghian's Avatar

    Map is scand 7.5 topo map. From Frazier mountain CA. OS is Win. 7 and i use
    chrome.

  12. 10 Posted by Rafik Barseghia... on 08 Jun, 2020 12:32 AM

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    About map URL i don't know how to give you more information.

  13. Support Staff 11 Posted by Ben Lantow on 08 Jun, 2020 01:19 AM

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    In order to diagnose the issue I will need the URL of the map you are trying to print. https://caltopo.com/m/XXXX - where X is some letters.

    Best,
    Ben

  14. Ben Lantow closed this discussion on 08 Jun, 2020 01:19 AM.

  15. Rafik Barseghian re-opened this discussion on 08 Jun, 2020 02:23 AM

  16. 12 Posted by Rafik Barseghia... on 08 Jun, 2020 02:23 AM

    Rafik Barseghian's Avatar

    Thanks for supporting, I think i was on a rong page of the same program. I
    opened it again and it's OK now.

  17. Julie closed this discussion on 08 Jun, 2020 03:51 PM.

  18. Rafik Barseghian re-opened this discussion on 09 Jun, 2020 03:49 AM

  19. 13 Posted by Rafik Barseghia... on 09 Jun, 2020 03:49 AM

    Rafik Barseghian's Avatar

    Ben, I am trying to print bigger maps, bigger than A4 but it is not giving
    me the option.

  20. Support Staff 14 Posted by Meghan on 09 Jun, 2020 04:45 PM

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    Hi Rafik,

    I responded to another post you had made asking about how to print larger maps; I will repost my answer here because I think it might help you. Since you have the basic subscription, you should see the print size options that are black in the dropdown menu for print size (please see screenshot below). The maximum size you can print at the basic subscription level is 13"x19"- any print size options that are in gray are not available to your subscription level. More information on the features, including print size, available to each subscription level can be found here: https://caltopo.com/about/pricing/individual-accounts/

    I hope this helps answer your question. If not, feel free to reach back out and we can keep working through it with you!
    Best,
    Meghan

  21. Meghan closed this discussion on 09 Jun, 2020 04:45 PM.

  22. Rafik Barseghian re-opened this discussion on 09 Jun, 2020 09:37 PM

  23. 15 Posted by Rafik Barseghia... on 09 Jun, 2020 09:37 PM

    Rafik Barseghian's Avatar

    Thanks so much for the respond, when I open caltopo.com the only option it
    gives me is the A4 8.5x11 nothing else. So how can I get to my account, if
    there is such thing.

  24. Support Staff 16 Posted by Meghan on 09 Jun, 2020 09:41 PM

    Meghan's Avatar

    I looked up the email you made this post with and you have a basic subscription so you should be able to see the same options I had in the screenshot above. Make sure that you login using Google and the email you have here. If you can't still can't see the print options I displayed above, can you take a screenshot of what you do see when you access the print size drop down menu?

  25. Meghan closed this discussion on 09 Jun, 2020 09:41 PM.

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