Forest Service Offline Layers

Skylar's Avatar

Skylar

04 Apr, 2020 03:18 AM

I am only able to select several layers when viewing in the offline desktop version, and the Forest Service layers are not there. I was however able to select for download the Forest Service layers. What do I need to do to be able to view the layers I've selected for download for offline use?

  1. Support Staff 1 Posted by Ben Lantow on 05 Apr, 2020 04:13 PM

    Ben Lantow's Avatar

    Hi Skylar,
    Good call, looks like a bug, I've passed it along to a developer.

    Best,
    Ben

  2. Ben Lantow closed this discussion on 05 Apr, 2020 04:13 PM.

  3. Ben Lantow re-opened this discussion on 05 Apr, 2020 04:17 PM

  4. Support Staff 2 Posted by Ben Lantow on 05 Apr, 2020 04:17 PM

    Ben Lantow's Avatar

    I was actually mistaken, that's by design. Because it was so heavily used for offline planning the feedback we had received was that unless you had layers downloaded they weren't worth listing. If you download USFS it will be listed. We may re-examine this as the nature of the product has changed some for sure.

    Best,
    Ben

  5. Ben Lantow closed this discussion on 05 Apr, 2020 04:17 PM.

  6. Skylar Steele re-opened this discussion on 05 Apr, 2020 04:26 PM

  7. 3 Posted by Skylar Steele on 05 Apr, 2020 04:26 PM

    Skylar Steele's Avatar

    Hi Ben,

    Thank you so much for your reply and attention. I hope you’re having a great weekend! I have actually downloaded the USFS layers in my area but they still aren’t listed as an option offline.

    Thank you,

    Skylar

    On Apr 5, 2020, at 10:17 AM, Ben Lantow <[email blocked]> wrote:

    

  8. Support Staff 4 Posted by Ben Lantow on 11 Apr, 2020 05:04 PM

    Ben Lantow's Avatar

    Thats a bit of a different story. Can you first check the /data/ directory within your install and verify that there are forest service tiles downloaded? They are labeled with layer name and lat/long.

    Best,
    Ben

  9. Support Staff 5 Posted by Ben Lantow on 16 Apr, 2020 07:28 PM

    Ben Lantow's Avatar

    Just following up to see if your issue had resolved. If you still need assistance reply to this message with more information to reopen the ticket.

    Best,
    Ben

  10. Ben Lantow closed this discussion on 20 May, 2020 07:00 PM.

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