Problem with Web Site?

Will and Diane's Avatar

Will and Diane

18 Jan, 2020 03:55 PM

When we go to the web site to use CalTopo, we get a blank grey screen with zoom buttons in top/left corner...but that is all. Tried waiting, tried refreshing. Just wondering if there is a problem on the server side?

  1. Support Staff 1 Posted by Ben Lantow on 18 Jan, 2020 04:07 PM

    Ben Lantow's Avatar

    Hi there,
    No issue that we know of. I would ensure you're using an up to date current browser such as Firefox, Chrome, or Edge.

    Best,
    Ben

  2. Ben Lantow closed this discussion on 18 Jan, 2020 04:07 PM.

  3. wk_diane_will re-opened this discussion on 18 Jan, 2020 04:48 PM

  4. 2 Posted by wk_diane_will on 18 Jan, 2020 04:48 PM

    wk_diane_will's Avatar

    Good morning Ben,

     

      Yeah, been using I.E. up until the day before yesterday. Then had a Microsoft Update (probably the ‘fix’ the NSA were in the news about) and all I see is the grey screen.

     

      Thanks for the help, using Edge now and it seems to be working.

     

    r/s

     

    Diane and Will

    503.385.6736

     <mailto:[email blocked]> [email blocked]

    514 Americas Way #12302

    Box Elder, SD 57719-7600

  5. Support Staff 3 Posted by Ben Lantow on 18 Jan, 2020 04:50 PM

    Ben Lantow's Avatar

    Yea that update went out 4 days ago, and since then I’ve gotten a couple reports from users on IE. We’re going to look at it, but since Edge is replacing IE now I don’t know how involved the fix will be or what our time frame will look like.

    Best,
    Ben

  6. 4 Posted by wk_diane_will on 19 Jan, 2020 03:55 PM

    wk_diane_will's Avatar

    Good morning Ben,

     

      Just an FYI, tried CalTopo with I.E. again this morning, and it seems to be back to full functionality (at least as far as we use it). Not sure if you folks did anything, but it sure worked…thanks again for the great product (and if you guys did something, the great support!).

     

    r/s

     

    Diane and Will

    503.385.6736

     <mailto:[email blocked]> [email blocked]

    514 Americas Way #12302

    Box Elder, SD 57719-7600

  7. Support Staff 5 Posted by Ben Lantow on 19 Jan, 2020 05:06 PM

    Ben Lantow's Avatar

    We fixed it last night. :)

    Best,
    Ben

  8. Ben Lantow closed this discussion on 19 Jan, 2020 05:06 PM.

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