accessing a saved map

Dennis DiLaura's Avatar

Dennis DiLaura

24 May, 2018 12:16 AM

Hello, I'm very new to this. I started to create a map with markers. When I clicked on "save" at the top, it asked me to sign in. I chose signing in with my google account. When I did my map with all the markers disappeared. How can I retrieve the map that I saved?

  1. Support Staff 1 Posted by matt on 24 May, 2018 02:08 AM

    matt's Avatar

    I'm sorry but the data is gone, you have to re-create it.

    Normally any unsaved data should get retained while you sign in, after which you can click the save icon again and save the map. However it looks like there's a recently introduced bug causing this data to get kept - you'd need to sign in first, before creating anything. I'll try to fix it soon.

  2. Support Staff 2 Posted by matt on 25 May, 2018 06:17 AM

    matt's Avatar

    This bug has been fixed - data is again preserved when you sign in.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac