printing white

Sean's Avatar


01 May, 2018 03:43 PM

Trying to do a print and it ends up being white.

Tried both pdf and jpeg, different map sizes, and different base maps. All end up white. Processing time for larger maps is way too short, and size caps at 500 bites.

  1. Support Staff 1 Posted by matt on 01 May, 2018 04:11 PM

    matt's Avatar

    Are you printing a map with markers/lines/etc on it? If so can you send me the map ID? If not send me the PDF ID - I'm not having any trouble printing so it's not a universal problem.

  2. 2 Posted by Sean on 01 May, 2018 06:10 PM

    Sean's Avatar

    i figured it out.

    In order to get labels where I need them as there is no way (i know of) to move a label in relation to a marker, or to have a marker offset from it's location and point to it with an arrow I set the icon to custom and leave the url blank. This worked before great. Now it makes a blank map.

  3. Support Staff 3 Posted by matt on 01 May, 2018 10:07 PM

    matt's Avatar

    The PDF generator does shift marker labels around a bit - not a lot, but enough that two nearby markers should avoid having overlapping labels.

    I'll investigate the blank custom URL issue - it should be something I'm able to fix.

  4. Support Staff 4 Posted by matt on 02 May, 2018 03:20 AM

    matt's Avatar

    This should be fixed - let me know if it's not.

  5. matt closed this discussion on 02 May, 2018 03:20 AM.

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