This app is incompatible with all of your devices. (Samsung)

chota.fallen's Avatar

chota.fallen

28 Sep, 2020 05:28 AM

Hello,

I searched the google play store because in a forum was a very good review about caltopo.
I own a Samsung S10+ and Kyocera DuraForce Pro but the store said: This app is incompatible with all of your devices.

I need Android 5.0 or above but why can´t I use it?

Chota

  1. Support Staff 1 Posted by Julie on 28 Sep, 2020 04:54 PM

    Julie's Avatar

    Hi Chota,

    In your web browser, can you go to Google Play Store and search for the app again. Next to where it says that your devices are incompatible, there should be a little + sign. Click that to see why your devices are not allowing the installation. The app should work on your devices, so there is something else going on here.

    Thanks,
    Julie

  2. Julie closed this discussion on 28 Sep, 2020 04:54 PM.

  3. chota.fallen re-opened this discussion on 02 Oct, 2020 05:12 AM

  4. 2 Posted by chota.fallen on 02 Oct, 2020 05:12 AM

    chota.fallen's Avatar

    Hi Julie,
    before I could answer you closed the topic :-(I found the problem.
    Your app isn´t Available in Germany. I can find it only by clicking on the play store button on your homepage.
    You can´t find it in the official google play store in Germany.
    And I don´t have the + sign you mentioned.
    Would really try it.
    Kind regards Chota
        Am Montag, 28. September 2020, 18:54:19 MESZ hat Julie <[email blocked]> Folgendes geschrieben:
     
      #yiv6668229601 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv6668229601 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  5. Support Staff 3 Posted by Julie on 02 Oct, 2020 02:22 PM

    Julie's Avatar

    Ah, yes, that makes sense. The app is only available in a few countries so far. We plan to add more countries in the coming years, but I don't have a list of which countries or when that change will happen.

    Best,
    Julie

  6. Julie closed this discussion on 02 Oct, 2020 02:22 PM.

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